Concept built by Novyx for Ridgeline Garage Doors. Not affiliated with them, and nothing here is live.

Contact

Tell us what you need.

Call for anything urgent in Knoxville. For everything else the form below reaches us directly and we come back the same day.

Work by Ridgeline Garage Doors

Start here

What is going on?

Tell us what you have noticed and we will tell you what it usually means, how urgent it is, and what happens next. No form, no phone call to find out.

There was a loud bang and now it will not open Door is heavy or crooked Same day

A broken torsion spring, almost every time. The springs carry the door's whole weight, they are under enormous tension, and they are the one part not to attempt yourself.

Get this looked at
The opener runs but the door does not move Motor sounds like it is working This week

Usually a stripped gear or a sheared trolley. Often repairable, and worth pricing against the age of the opener.

Get this looked at
It reverses before it closes Goes down, comes straight back up This week

Safety sensors misaligned or dirty, or the force setting drifted. Sometimes a two-minute fix; sometimes the sensors are telling you the door is binding.

Get this looked at
It has got very loud Grinding, rattling or squealing Before it worsens

Worn rollers, loose hardware, or dry bearings. Cheap to service now, expensive once it damages the track or the panels.

Get this looked at
The door is off its track Or visibly crooked in the opening Stop using it

Usually a broken cable, a bent track, or something hit it. Do not run the opener again -- that turns a repair into a replacement.

Get this looked at
A panel is dented or cracked After a knock, or from age Whenever suits

Single panels can often be replaced if the model is still made. Otherwise it becomes a question of whether to match or replace the door.

Get this looked at
There is a gap at the bottom Daylight, water, or leaves getting in This season

Perished bottom seal, or a slab that has settled. Straightforward to fix and it stops the garage acting like an open door.

Get this looked at
It is the original door for the house Twenty-plus years old Plan ahead

Old doors are heavier, noisier, uninsulated and lack modern safety reversing. Worth knowing what a replacement costs before the springs decide for you.

Get this looked at

Common causes for garage doors, from experience. Yours still needs looking at properly before anyone can tell you what it will cost.

Whoever you hire

Five questions worth asking any garage door company.

Including us. A company that answers these easily is telling you something, and so is one that does not.

  1. 01Are you replacing both springs, and what cycle rating are they?
  2. 02Will you test the balance and the safety reverse before leaving?
  3. 03Is the old door and hardware removal included?
  4. 04What is warranted, the parts or the labour or both?
  5. 05Is the opener suited to the new door's weight?
Work by Ridgeline Garage Doors
Work by Ridgeline Garage Doors, from their Google listing.

Before you call

The questions we get asked most.

Can I replace a broken spring myself?

This is the one job in the trade genuinely worth not attempting. Torsion springs hold the door's entire weight under tension and release it instantly if they let go. It is the most common serious injury in this trade.

Why replace both springs when one broke?

They are installed together and wear together. Fitting one new spring beside an old one puts the load onto the old one, which then fails soon after, and you pay the call-out twice.

Repair the opener or replace it?

A gear or a trolley on a good opener is worth repairing. If the opener is fifteen years old, has no rolling code and no photo-eye safety, replacement buys real safety rather than just quiet.

Is an insulated door worth it?

On an attached garage or one you use as a workshop, yes -- it changes the temperature of the room and the rooms above it, and insulated doors are quieter and stiffer. On a detached, unheated garage the case is much weaker.

How long should a door and opener last?

The door itself commonly 20 to 30 years. Springs are rated in cycles: about 10,000 for standard, which is roughly seven years of normal use. Openers usually 10 to 15.

Get a quote

The biggest door on the house, working like it should.

Tell us what you need and when suits. We come back the same day.

(865) 555-0117

Send it over

A name, a number, and a line about the job.

Call (865) 555-0117Get a quote